Intake and Assessment Officer

Intake & Assessment Officer – Mental Health Services
Bathurst or Dubbo | Wiradjuri Country
Full-Time – Part Time considered

At Marathon Health, we know that accessing mental health support can be challenging. We’re looking for an Intake & Assessment Officer who can offer a calm, steady presence for people taking those first steps. In this role, you’ll be the first point of contact for clients and referrers, helping to ensure that everyone receives timely, appropriate support.

You’ll work closely with our clinical teams, triaging referrals, conducting phone assessments and coordinating client care. Your empathy and ability to listen will make a real difference to people’s lives.

Key Responsibilities

• Manage and triage referrals for the our Strong Minds program
• Conduct phone assessments to understand clients needs and suitability for the program
• Work closely with clinical leads to prioritise and coordinate care and arrange appropriate services
• Respond promptly to clients in crisis, ensuring relevant policies and procedures are strictly followed
• Maintain accurate, confidential client records and contribute to reporting requirements
• Communicate with GPs, service providers and other stakeholders in a timely and professional manner
• Support continuous improvement by participating in team meetings and quality activities

What you’ll bring to the role

• Experience or ability to assess people with mental health difficulties (Qualifications in Community Services, Mental Health, or similar are highly desirable)
• Experience in mental health triage or intake
• A high level of integrity and ability to ensure confidentiality at all times
• An empathetic, non-judgemental approach to supporting others
• Strong organisational and time management skills
• Clear, professional communication skills (verbal and written) including writing details case notes
• Ability to work both independently and as part of a multidisciplinary team
• Experience using clinical software and working with electronic records

Why Join Us?

• Salary packaging options to increase your take-home pay
• Five weeks annual leave, plus a Christmas/New Year shutdown
• Professional development allowance and wellbeing support
• Access to employee rewards and discounts
• Commitment to cultural safety and inclusive practice