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New program to help some of the most vulnerable members of our communities

17-06-2020 Category: General Posted by: emily.roberts

Marathon Health has joined a national network of specialist providers supporting the coordination of services for NDIS participants with complex needs experiencing, or at risk of entering a crisis situation. 

To protect participants from experiencing situations where disability-specific supports critical to their wellbeing become absent, in November last year the NDIA established the Exceptionally Complex Supports Needs (ECSN) program nationally. 

Marathon Health was awarded the ECSN provider contract for NSW and the ACT. After success in these states, last month Marathon Health’s contract was extended to SA as the interim provider.

Marathon Health ECSN Portfolio Manager Dean Bright said the aim of the ECSN program is to prevent or proactively address crisis situations that might occur as a result of a person’s disability.  

“People with disabilities are at greater risk of homelessness, have poorer health outcomes, and are over-represented in the criminal justice system,” Mr Bright said. “It is essential that they have access to appropriate mainstream services, such as health and housing, along with sustainable supports critical to their wellbeing and safety. 

“The ECSN program supports the growth and capability of the disability sector and builds the knowledge and skill of providers who work directly with vulnerable participants.” 

Since launching the service in NSW and the ACT earlier this year, Marathon Health has already had success supporting health, justice and emergency staff assist NDIA participants via a newly established After Hours Crisis Referral line.  

NDIS and SASH Compacks Coordinator Anastasiya Ignatievsky was assisted by the Marathon Health ECSN team to help a participant exit the hospital system and said the service was a vital support.  

“I was impressed with how quickly the Marathon Health ECSN team was able to resolve issues, ensuring the best solution for the participant and preventing a prolonged hospital admission,” Ms Ignatievsky said.  

The ECSN program’s After Hours Crisis Referral line is for approved referrers only including emergency service organisations (police, ambulance, public and private hospitals), acute state mental health services, federal police and state justice officers. 

For more information about Marathon Health’s ECSN program visit the webpage or contact 

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