Skip to main content


New service to assist NDIS support coordinators

17-06-2020 Category: General Posted by: emily.roberts

NDIS support coordinators have a critical role to play in assisting people with complex support needs to achieve positive outcomes.  

To help support this valuable work, Marathon Health is offering free peer and secondary consultation services for support coordinators who are assisting participants experiencing, or at risk of experiencing, crisis. 

The service is part of the Exceptionally Complex Support Needs program, a national initiative funded by the NDIA aimed at building sector capacity to help protect participants from finding themselves without disability-specific supports critical to their wellbeing. 

 An NDIS participant with complex support needs could be experiencing significant medical issues, significant behaviours of concern, alcohol and other drug issues, family breakdown or a lack of family supports, or involvement in the criminal justice system. They often require multi-service involvement. 

Marathon Health ECSN Portfolio Manager Dean Bright encouraged support coordinators to make use of Marathon Health’s free and confidential service to help participants with complex needs get the most out of their NDIS plans and reach their goals. 


“We have experienced specialists on hand to help, including positive support behaviourists, psychologists and specialist support coordinators. Our peer support and secondary consultation approach is designed to enhance, not replace, existing service provision,” Mr Bright said. 

Mr Bright also encouraged support coordinators to participate in Marathon Health’s support coordinator survey, which will help shape future training options. 

“To better understand how we can work together to remove barriers and support sector capability, we invite people to take part in our support coordinator survey.   

“The survey is open to all support coordinators. Your feedback is important and will help shape training and services in the future.”   

Find out more about the ECSN program

Go to top of page