1. Complete our feedback form
You can complete and submit this feedback form. If you would like to be contacted about your feedback, please be sure to provide your contact details.
2. Talk to a Marathon Health team member
You can talk to any member of Marathon Health, including the health professional you’re dealing with or those working at reception at any of our locations.Office locations
3. Contact Marathon Health’s Quality Manager
You can provide our Quality Manager with your feedback by:
- Calling 1300 482 858
- Emailing email@example.com
4. NDIS Quality and Safeguards Commission
If the complaint is about NDIS supports or services, you can contact the NDIS Commission by:
- Calling 1800 035 544 (free call from landlines)
- or TTY 133 677 (interpreters can be arranged)
If you have a hearing and/or speech impairment and are unable to make and receive phone calls, you can visit The National Relay Service and ask for 1800 035 544.National Relay Service
5. Health Care Complaints Commission
For serious issues or complaints that have not been dealt with to your satisfaction, you can contact the Health Care Complaints Commission by:
- Calling 1800 043 159
- Writing a letter
- Sending a fax
For more information, visit the Healthcare Complaints Commission website or contact other relevant government bodies in your state.Healthcare Complaints Commission website
Frequently asked questions
If your feedback is regarding a complaint, we will acknowledge your complaint in writing within 7 working days. We may seek further information from you to understand your experience and aim to work with you on an appropriate resolution within 28 days (about 4 weeks).
If your feedback is about a great experience, your recognition will be shared with the staff member or team directly.
No, but if you would like to hear back from us we will need your name and contact details.
If you are not happy with the response, you can contact the NDIS Quality and Safeguards Commission or Health Care Complaints Commission.
Page last updated: 20 November 2023