Privacy Policy

Your privacy matters to us

At Marathon Health, we understand that your personal and health information is private and important. We comply with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to:

• Keeping your information safe and secure
• Being open about how we use your information
• Respecting your choices and your rights

What information do we collect?

To provide safe, high-quality care, we may collect information such as:

• Your name and contact details
• Information about your health and wellbeing
• Details about the services you receive
• Information shared by you, your GP, or other services involved in your care

We only collect the information we need to support your care.

How do we use your information?

We use your information to:

• Provide you with health and wellbeing services
• Understand your needs and support your goals
• Coordinate your care with other services (with your consent where required)
• Improve the quality of our services

We may also use your information when required by law.

Who do we share your information with?

Your information may be shared with:

• Healthcare providers involved in your care (such as your GP, specialists, or allied health providers)
• Partner organisations supporting your care
• Government agencies, if required or authorised by law

We will:

• Only share what is necessary
• Ask for your consent where required
• Protect your privacy at all times

How do we keep your information safe?

We take your privacy seriously and use secure systems to protect your information. This includes:

• Secure electronic record systems
• Restricted access (only authorised staff can see your information)
• Staff training in privacy and confidentiality
• Complying with privacy rules for data retention and destruction.

Your rights

You have important rights when it comes to your personal and health information. You can:

• Access your information – Ask to see or get a copy of your record
• Ask for corrections – If something is wrong or incomplete, we can help fix it
• Choose how we contact you – Let us know your preferred contact method
• Ask questions about your privacy – We’re here to help you understand
• Make a complaint – If you’re not happy with how your information is handled, you can tell us

How to access or update your information

If you would like to:

• Access your information
• Request a correction
• Ask a question

Please call us on 1300 402 585.

Do I have to share my information?

You can choose what information you share with us. However, not providing some information can limit the services we can offer you.

We’ll always explain why information is needed so you can make an informed choice.

Complaints and feedback

If you have concerns about your privacy:

1. Talk to your care team or contact us directly
2. We will work with you to resolve the issue

If you are not satisfied, you can contact:

• Health Care Complaints Commission NSW
• NDIS Quality and Safeguards Commission
• Health Complaints Commission Vic

More information

For full details about how we manage your information, please read our Privacy brochure.

Links to other websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of those sites, so we recommend reviewing their policies separately.