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Delivering safe, high-quality services
Our organisation is designed to provide clients with safe, high-quality health and wellbeing services tailored to their individual needs.
We focus on delivering client outcomes by developing a skilled team and expanding our knowledge. Your feedback helps to shape our services, driving continuous improvement and ensuring you receive the highest quality support.
Our guiding principles
Our governance is based on core principles:
- We stay true to our values, so you can trust the support you receive
- We partner with you to co-design and deliver culturally responsive services that respect your background
- We collaborate with others to bring you expertise, safety, and continuous improvement
- We build partnerships to expand the options available to you
- We honour the environments and communities that are important to you
- We are transparent about our capacity and capability, so we can plan responsibly to meet your needs
Our Governance in action
Focus on Clinical Governance
Our Clinical Governance Framework ensures safe, high-quality, and personalised care through strong leadership, accountability, and evidence-based practice. We focus on quality improvement, transparent decisions, and collaboration with consumers, carers, and partners to meet accreditation standards.
Read more about our approach to Clinical Governance
Engaging with consumers and carers
Our Consumer and Carer Engagement Framework ensures the voice of consumers and carers are central to what we do. Through consultation, feedback, and co-design, we promote transparent collaboration that drives service improvements, supports governance, and maintains quality and safety.
Read more about how we engage with consumers and carersShaping our cultural future
Our Cultural Safety Framework ensures that all services are provided in a way that recognises, respects, and values the diverse cultural identities of the people we support. By embedding culturally safe practices across our organisation, we create environments where individuals feel acknowledged, welcomed, and empowered to actively engage in their care.
We focus on the importance of Connection to Culture, Connection to Country and Connection to Community:
- Understanding that First Nations cultures exist and thrive in a wide range of communities throughout Australia.
- Appreciating Country and how it’s a living environment that sustains, and is sustained by, people and culture.
- Finally, recognising that each Community that we live in and work with is different and unique.
This commitment underpins our accreditation and quality standards, reinforcing our dedication to delivering inclusive, respectful, and high-quality services to every person we support.
Read more about how we're shaping our cultural futureAccreditation
As an independent, not-for-profit charity registered with the Australian Charities and Not-for-Profits Commission, our accreditations reflect our continuedcommitment to maintaining the highest standards for those we support.
- NDIS Quality and Safeguards Commission – NDIS Practice Standards
- Australian Commission on Quality and Safety – National Standards for Mental Health Services (23/11/2021 – 23/11/2024)
- QIC Health and Community Services Standards 7th Edition (3/11/2021 – 3/11/2024)
- headspace National – All centres are evaluated, licensed, and comply with the headspace Model Integrity Framework
Privacy and feedback
We take privacy and feedback seriously.
Our practices comply with the Australian Privacy Principles, ensuring all personal information is handled respectfully, securely, and in line with Australian law. We prioritise your confidentiality, and are committed to being transparent about how we collect, store and use your data.
Read our Privacy PolicyIf you have any concerns, suggestions, or feedback, please get in touch – your input is important to us and helps to improve our services.
Explore our servicesPage last updated: 16 December 2025