Feedback

Compliments, comments and complaints

Thank you for taking the time to contact us. We welcome your feedback as it helps us recognise great achievements or improve our processes and services.

There are a number of ways you can provide feedback:

Complete this feedback form

You can complete and submit this feedback form. If you would like to be contacted about your feedback, please be sure to provide your contact details.
Talk to a Marathon Health team member

You can talk to any member of Marathon Health, including the health professional you’re dealing with or those working at reception at any of our locations
Contact Marathon Health’s Quality Manager

You can provide our Quality Manager with your feedback by:
- Calling 02 6333 2800
- Emailing quality@marathonhealth.com.au

Contact the NDIS Commission

If the complaint is about NDIS supports or services, you can contact the NDIS Commission by:
- Calling 1800 035 544 (free call from landlines)
- or TTY 133 677 (interpreters can be arranged)
If you have a hearing and/or speech impairment and are unable to make and receive phone calls, you can visit The National Relay Service and ask for 1800 035 544.

Contact the Health Care Complaints Commission

For serious issues or complaints that have not been dealt with to your satisfaction, you can contact the Health Care Complaints Commission by:
- Calling 1800 043 159
- Writing a letter
- Emailing
- Sending a fax

For more information, visit the Healthcare Complaints Commission website.

Complete our feedback form or send us an email

If you would like to be contacted about your feedback, please leave details of the best way for us to get in touch:

Marathon Health’s response to COVID-19

A message from our CEO

We are watching the COVID-19 situation develop in our communities and our thoughts are with impacted communities.

Following advice from the Australian Government about physical distancing, we will cease face to face appointments and outreach services, and transition what services we can to virtual servicing via video and phone.

These changes will be effective from Friday 20 March at 5pm, until further notice.

During this time, our two key aims have been to maintain important health services to isolated and vulnerable people, while keeping our staff and their families safe.

Our After Hours GP clinic and telephone services will continue to operate as normal. Please visit After Hours to find out more information.

What this means

Our physical office locations will be temporarily closed; however, staff will be working from virtual locations, and can still be reached via email or mobile during regular business hours

For specific services, you may able to speak to your regular staff contact from the comfort of your own home. Our team will be in contact with all clients to ensure the transition to telephone/video delivery is as seamless as possible

For those services where we are unable to offer telephone/video facilities, one of our team will be in touch to discuss alternative arrangements and reschedule for a later date

We understand this may cause stress in an already uncertain time, and we will endeavour to communicate and provide alternative options wherever possible.

For more general information about COVID-19, please visit credible sources such as health.gov.au.

If you are feeling anxious or worried, there are some great resources and forums available through Beyond Blue. If you are in a crisis, please call triple zero or go to your nearest emergency department. Find 24/7 support in your area here.

Thank you for your support during this difficult time,

Megan Callinan

Our Services