Team Lead – After Hours Crisis Referral Service

We’re seeking a strong operational leader to head up our After-Hours Crisis Referral Service (AHCRS) in Albury, NSW (Wiradjuri Country). If you’re an experienced people leader with knowledge of the NDIS system, crisis response skills, and a passion for inclusive, high-quality care — this full-time role is your chance to lead, mentor, and drive impact in a fast-paced environment.

What’s the Role?

 In this exciting role as Team Lead, you’ll oversee the vital After-Hours Crisis Referral Service (AHCRS). This essential program supports NDIS participants in crisis across Australia. Leading a dedicated team of Support Coordinators, you’ll ensure service excellence, team wellbeing, and compliance with NDIA standards. You’ll manage rosters, drive service promotion, support quality assurance, and collaborate across teams and multiple stakeholders to deliver impact where it’s needed most.

What this role offers:

 💼 Step into a Key Leadership Role: Take ownership of a vital service that supports vulnerable individuals in critical moments.

💰 Great Pay + Extras: Earn a competitive hourly rate, plus super, and take advantage of salary packaging to boost your take-home pay by up to $15,900 tax-free.

🛫 More Time for You: Recharge with 5 weeks of annual leave

📚 Keep Growing: Access an annual Professional Development allowance to stay at the top of your game and ensure your skills remain current

🧘 Wellbeing Perks: Enjoy access to our dedicated wellbeing hub and a yearly wellbeing allowance to prioritise your self-care.

🎁 Exclusive Discounts: Get special rates and exclusive deals through our corporate partners like St George, Westpac, and Westfund.

🤝 Values-Led Culture: We’re committed to cultural safety and continuous improvement. Learn more about our Innovate RAP here: marathonhealth.com.au/news/launching-our-innovate-rap

A Bit About You

 We’re looking for a strong, steady leader who can consistently and calmly support a team in a high-pressure environment.

Some of your key skills are:

• Well-developed leadership skills and demonstrated ability to lead a team of staff providing services to a range of stakeholders
• Demonstrated experience in stakeholder engagement activities, including the ability to develop and maintain strong relationhips across the disability and mainstream sectors
• Experience in developing and implementing continuous improvement strategies
• Demonstrated commitment to upholding confidentiality, safety, and client dignity
• Experience in providing practice supervision and support to staff working in crisis roles
• Experience in efficiently managing resources through leading the work associated with promotion of the service, including outreach activities and stakeholder engagements
• Proficiency to undertake reporting activities to meet our contractual obligations
• Experience working collaboratively to ensure services are delivered within budget
• Ability and willingness to participate in an after-hours roster (approx. 5 shifts/month)