IT Support Officer

🖥️ Got a knack for tech and a passion for helping people? We’ve got the job for you!

IT Support Officer – Join a Team That Supports You, While You Support Others!

Love solving tech puzzles? Want to use your IT skills to make a real impact across a purpose-driven organisation? We’re looking for someone who’s ready to bring energy, precision and people skills to a small and support team!

At Marathon Health, we’re more than just IT tickets and troubleshooting—we’re here to help people thrive. As a key player in our IT Support Team, you’ll help our staff stay connected, efficient, and empowered across all corners of our organisation.

🎁 Why You’ll Love Working with Us

• Salary Packaging: Maximise your take-home pay with our salary packaging options.
• Generous Leave: Enjoy 5 weeks of annual leave (yes, five weeks!), plus additional time off between Christmas and New Year, on top of your regular leave.
• Employee Discounts: Access amazing discounts on groceries, fuel, fashion, and more with our rewards program.
• Exclusive Partnerships: Gain perks from our corporate partners, including St George and Westpac Banks and Westfund Health Insurance
• Commitment to Cultural Safety: Be part of an organisation that makes a commitment to cultural safety in everything we do, you can learn more about our Innovate RAP through this link: https://www.marathonhealth.com.au/news/launching-our-innovate-rap/

🛠️ What You’ll Be Doing

• Tackling support tickets and phone calls via our central service desk
• Diagnosing and fixing everyday IT headaches – from printers to passwords
• Setting up new user accounts, managing access permissions, and rolling out devices
• Installing and updating software across laptops, desktops, and mobiles
• Maintaining accurate records, user guides, and our knowledge base
• Providing guidance and friendly training to help staff feel confident with IT
• Collaborating with internal and external stakeholders to keep everything running smoothly
• Escalating complex issues to senior staff (you’re part of a team – you’re never alone!)

📋 You’ll Be a Great Fit If You Have:

• A relevant tertiary qualification or a combo of solid experience + training
• Sharp troubleshooting skills with hardware, software, and comms systems
• Solid Microsoft knowledge – Windows, Office, Teams, the works
• Service desk experience and a strong ability to explain tech on many levels
• Great people skills – you’re calm under pressure and clear in communication
• A love for solving problems, managing tasks, and making things easier for others

🎯 Bonus Points If You’ve Worked With:

• Azure Active Directory, MS Exchange, MS SQL, Entra, Teams Phone, Cyber Security
• Networking and/or clinical systems like Lumary, Mastercare, or Best Practice
• A not-for-profit or community health organisation