Team Lead – WARATAH and Southern Program Support

Team Lead – WARATAH AND Southern Program Support

Wagga Wagga, NSW I Wiradjuri Country

Are you a proven operational leader who thrives on bringing structure, driving performance, and supporting teams to succeed?

We’re seeking an experienced and capable Team Lead to provide hands-on leadership across the Wellness and Resilience Achieved Through Allied Health (WARATAH) program and the Southern Portfolio’s administration functions.

This is a unique opportunity for a confident leader who can step into a well-established service, quickly build credibility with staff and stakeholders, and work closely with the Portfolio Manager to ensure services operate efficiently, effectively, and in line with contractual and organisational requirements. If you’re passionate about service excellence, team leadership, and continuous improvement, we’d love to hear from you. This role truly is the best of both worlds!

About the Role

As Team Lead, you will play a critical role in supporting the day-to-day operations of the WARATAH program while providing leadership, coordination and oversight to administration and program support staff across the Southern Portfolio.

You will be responsible for maintaining strong operational performance, supporting staff to achieve outcomes, identifying opportunities for improvement, and helping ensure services are responsive to community needs.

Key Responsibilities

• Provide strong day-to-day operational leadership to the WARATAH team, ensuring high-quality service delivery and achievement of program outcomes.
• Lead and support program support and administration staff to deliver efficient, responsive and customer-focused services.
• Partner closely with the Portfolio Manager to implement operational priorities and drive continuous service improvement.
• Monitor referral demand, intake processes and waitlists to ensure timely access to services.
• Support workforce planning, resource allocation and workflow management across the portfolio.
• Build and maintain productive relationships with key stakeholders, partners and service providers.
• Ensure compliance with organisational policies, procedures, quality standards and contractual obligations.
• Lead service audits, reviews and quality improvement initiatives to enhance performance and client outcomes.
• Assist with reporting requirements, performance monitoring and achievement of key performance indicators.
• Support the preparation of reports and data submissions for funding bodies and organisational leadership.

What We’re Looking For

We’re looking for a capable leader who can hit the ground running and provide confident operational support to both staff and senior leadership.

To be successful in this role, you will have:

• Demonstrated experience leading teams and coordinating operational service delivery.
• Outstanding organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and relationship-building skills, with the ability to influence, coach and support staff across multiple disciplines.
• Excellent customer service and stakeholder engagement skills.
• Proven ability to interpret data, monitor performance and contribute to service improvement initiatives.
• High-level computer literacy, including Microsoft Office Suite, databases and electronic record management systems.
• Exceptional attention to detail, professionalism, discretion and confidentiality.
• A strong understanding of workplace health and safety, equity and contemporary people management principles.
• The ability to work collaboratively while also exercising sound judgement and initiative independently.

Why Join Marathon Health?

At Marathon Health, you’ll be part of a values-driven organisation that genuinely invests in its people and communities.

Our benefits include:

• Salary Packaging – Increase your take-home pay with up to $15,900 tax-free salary packaging, plus an additional $2,650 for meals, entertainment, accommodation and venue hire.
• Five weeks annual leave each year.
• Additional leave over the Christmas and New Year shutdown period.
• $1,500 Professional Development Allowance plus paid study leave.
• Wellbeing Allowance to support your personal wellbeing.
• Discounted private health insurance through Westfund.
• Personalised banking services with Westpac and St. George.
• A strong commitment to Cultural Safety, supported through our Innovate Reconciliation Action Plan which can be viewed at https://www.marathonhealth.com.au/news/launching-our-innovate-rap/