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How can the care finder program help?
Care finders support vulnerable older people who need extra help to access aged care, find the system confusing or overwhelming, or do not have family, friends or someone they trust to help them.
Care finders work alongside you to make aged care easier to understand and access. They can help you to:
- Talk to My Aged Care and arrange an assessment
- Get support during your assessment
- Find aged care providers in your local area
- Understand your service options
- Fill out forms and understand service agreements
- Check in after services start to make sure things are going well
- Connect with other community supports, such as health services, mental health support, housing or homelessness services, drug and alcohol services, and community and social groups
“You have no idea what you have done for my father and myself – the difference you have made in our lives.”
Marathon Health care finder client
Who is the care finder program for?
The care finder program is designed for vulnerable older people.
This program may be right for you if you:
- Do not have a carer or support person
- Do not have someone you trust to help you
- Are eligible for government‑funded aged care
You may also benefit if you:
- Find reading, writing or communicating difficult
- Have trouble understanding information or making decisions
- Feel unsure or worried about aged care or government services
- Could be unsafe without the right support in place
More than 40,000 older Australians have been supported nationally through the care finder program.
As recorded in the second report of the implementation of the care finder program, prepared by Australian Healthcare Associates (AHA)
Where is this program available?
We deliver this program across the following Local Government Areas:
| Bland | Griffith | Lockhart |
| Carrathool | Hay | Murrumbidgee (excluding the community of Jerilderie) |
| Coolamon | Hilltops | Narrandera |
| Cootamundra-Gundagai | Junee | Snowy Valleys |
| Federation | Lachlan (part) | Temora |
| Greater Hume | Leeton | Wagga Wagga |
Most people who need aged care should call My Aged Care on 1800 200 244 or visit myagedcare.gov.au to discuss their needs and arrange an assessment.
If you would like help to talk to My Aged Care or to use the website, you can go to any Services Australia centre. There are also Aged Care Specialist Officers who give face-to-face help in 70 Services Australia service centres. Visit the Services Australia website to see where they are located or call 1800 227 475.
Other support options include:
- Advocacy support – call OPAN on 1800 700 600
- Carer support – call Carer Gateway on 1800 422 737
- National Dementia Helpline – 1800 100 500
Find out more
This service is supported by funding from the Murrumbidgee PHN through the Australian Government’s PHN program.
Privacy PolicyPage last updated: 5 May 2026