IT Support Officer

Got a knack for tech and a passion for helping people? We’ve got the job for you!

IT Support Officer – Join a Team That Supports You, While You Support Others!

📍 Based in Dubbo | Wiradjuri Country | 🕒 Full-Time | 💼 Permanent Position

Love solving tech puzzles? Want to use your IT skills to make a real impact across a purpose-driven organisation? We’re looking for someone who’s ready to bring energy, precision and people skills to a small and supportive team!

At Marathon Health, we’re more than just IT tickets and troubleshooting—we’re here to help people thrive. As a key player in our IT Team, you’ll help our staff stay connected, efficient, and empowered across all corners of our organisation.

Please Note: At this time, we are unable to offer visa sponsorship. Applicants must have full working rights in Australia to be considered for this position.

🎁 Why You’ll Love Working with Us

• Salary Packaging: Maximise your take-home pay with our salary packaging options.
• Generous Leave: Enjoy 5 weeks of annual leave (yes, five weeks!), plus additional time off between Christmas and New Year, on top of your regular leave.
• Exclusive Partnerships: Gain perks from our corporate partners, including St George and Westpac Banks and Westfund Health Insurance
• Commitment to Cultural Safety: Be part of an organisation that makes a commitment to cultural safety in everything we do, you can learn more about our Innovate RAP through this link: https://www.marathonhealth.com.au/news/launching-our-innovate-rap/

🛠️ What You’ll Be Doing

·        Undertaking support tickets and phone calls via our central service desk

·        Diagnosing and fixing everyday IT headaches – from printers to passwords

·        Setting up new user accounts, managing access permissions, and rolling out devices

·        Installing and updating software across laptops, and mobile devices

·        Maintaining accurate records, user guides, and our knowledge base

·        Providing guidance and friendly training to help staff feel confident with IT

·        Collaborating with internal and external stakeholders to keep everything running smoothly

·        Escalating complex issues to senior staff (you’re part of a team – you’re never alone!)

📋 You’ll Be a Great Fit If You Have:

·        A passion for IT and assisting people

·        Sharp troubleshooting skills with hardware and software

·        Microsoft knowledge – Windows, Office, Teams, the works

·        Service desk knowledge and a strong ability to explain tech on many levels

·        Great people skills – you’re calm under pressure and clear in communication

 Bonus Points If You’ve Worked With:

·       MS Azure, MS Entra, and MS Exchange

·       Cisco Meraki hardware and networks

·       Clinical systems like Lumary, Mastercare, or Best Practice

·       A not-for-profit or community health organisation

Only applications that include a Cover Letter addressing the selection criteria outlined in the Position Description will be considered.