Care Finder | Marathon Health

How can the care finder program help?

Care finders support vulnerable older people who need extra help to access aged care, find the system confusing or overwhelming, or do not have family, friends or someone they trust to help them.

Care finders work alongside you to make aged care easier to understand and access. They can help you to:

Talk to My Aged Care and arrange an assessment
Get support during your assessment
Find aged care providers in your local area
Understand your service options
Fill out forms and understand service agreements
Check in after services start to make sure things are going well
Connect with other community supports, such as health services, mental health support, housing or homelessness services, drug and alcohol services, and community and social groups

care finder Murrumbidgee

Call to find out more on 1300 418 223, or complete our referral form.

Download referral form

care finder Western NSW

Call to find out more on 1300 418 222, or complete our referral form.

Download referral form

“You have no idea what you have done for my father and myself – the difference you have made in our lives.”

Marathon Health care finder client

Who is the care finder program for?

The care finder program is designed for vulnerable older people.

This program may be right for you if you:

Do not have a carer or support person
Do not have someone you trust to help you
Are eligible for government‑funded aged care

You may also benefit if you:

Find reading, writing or communicating difficult
Have trouble understanding information or making decisions
Feel unsure or worried about aged care or government services
Could be unsafe without the right support in place

More than 40,000 older Australians have been supported nationally through the care finder program.*

*Second report of the implementation of the care finder program, prepared by Australian Healthcare Associates (AHA)

If you need aged care support but are not eligible for the care finder program, you can contact My Aged Care directly:

Phone 1800 200 244
Website myagedcare.gov.au

If you need help to talk to My Aged Care or to use the website, you can go to any Services Australia centre. There are also Aged Care Specialist Officers who give face-to-face help in 70 Services Australia service centres. Visit the Services Australia website to see where they are located or call 1800 227 475.

Other support options include:

Advocacy support: OPAN – 1800 700 600
Carer support: Carer Gateway – 1800 422 737
Dementia support: National Dementia Helpline – 1800 100 500

Where is the care finder program available?

We deliver the care finder program across the Murrumbidgee and Western NSW, including the following local government areas:

If you live outside our service areas, you can still contact us to talk about your options.

Other supports include:

Western NSW: Kiranari – 1300 547 462 or website
Murrumbidgee: Uniting Care – 1800 864 846 or website
First Nations Elders: Elder Care, Orange Aboriginal Medical Service – 02 6393 9000 or website

Does care finder provide culturally safe support?

Yes. Our care finders work in ways that respect your:

Culture
Values
Family and community connections
Personal preferences

First Nations‑specific information and resources have been developed with Aboriginal and Torres Strait Islander peoples, and cultural safety is a key part of how the care finder program is delivered.