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Exceptionally Complex Support Needs (ECSN)

National Disability Insurance Scheme

The Exceptionally Complex Support Needs (ECSN) program assists NDIS participants (aged 18 and over) with complex needs who are experiencing crisis, or at risk of entering a crisis situation. The focus is on strengthening support coordination and mainstream responses.

What services do we provide?

Assistance for professionals and providers

Our ECSN team can assist professionals and providers working with people with complex disability support needs. Our secondary consultation and peer support approach is designed to build capability in supporting participants with complex needs who are experiencing crisis, or at risk of entering a crisis situation. This assistance can be accessed via referral and is a free and confidential service at no cost to the referrer or the participant. Register your interest via our ECSN Consultancy Referral Form

After Hours Crisis Referral Line

The ECSN program includes an After Hours Crisis Referral line for emergencies. This service is for approved referrers only such as emergency service organisations (police, ambulance, public and private hospitals), acute state mental health services, federal police and state justice officers.

Crisis referrals may occur where the participant’s disability related supports suddenly become ineffective, inadequate or absent and where the participant or their existing support coordinator is unable to enact short term arrangements or inhouse supports that exist in their NDIS Plan.

For more information, read our ECSN after hours crisis referral line fact sheet. During business hours, providers should contact the NDIA on 1800 800 110 or contact their local NDIS representative.

How can you get involved?

  • Assist after hours crisis responses through the provision of funded supports such as (but not limited to) accommodation, support coordination, personal care or other core supports. Read our After Hours Ready fact sheet for more information.
  • Find out about professional development opportunities and other news. Sign up to our ECSN updates. 
  • ECSN outcomes

More information

Marathon Health is the ECSN program provider for NSW and the ACT, and the interim provider for SA. The Exceptionally Complex Support Needs (ECSN) program is a national initiative funded by the National Disability Insurance Agency (NDIA).

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