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Exceptionally Complex Support Needs (ECSN)

National Disability Insurance Scheme

The Exceptionally Complex Support Needs (ECSN) program assists NDIS participants (aged 18 and over) with complex needs who are experiencing crisis, or at risk of entering a crisis situation. The focus is on strengthening support coordination and mainstream responses.

What services do we provide?

Assistance for support coordinators

Our ECSN team can assist support coordinators and disability service providers working with people with complex support needs. Our peer support and secondary consultation approach is designed to enhance existing service provision.  Register your interest via our ECSN Consultancy Referral Form

Specialist Support Coordination and Behaviour Support

Our ESCN team has on-staff specialists including positive support behaviourists available to assist NDIS participants with exceptionally complex support needs. This service is self-selected by the participant and funded by the participant’s NDIS plan.  

After Hours Crisis Referral Line

The ECSN program includes an After Hours Crisis Referral line for emergencies. This service is for approved referrers only such as emergency service organisations (police, ambulance, public and private hospitals), acute state mental health services, federal police and state justice officers.

Crisis referrals may occur where the participant’s disability related supports suddenly become ineffective, inadequate or absent and where the participant or their existing support coordinator is unable to enact short term arrangements or inhouse supports that exist in their NDIS Plan.

During business hours, providers should contact the NDIA on 1800 800 110 or contact their local NDIS representative.

How can you get involved?

  • Assist after hours crisis responses through the provision of funded supports such as after hours crisis accommodation, support coordination and one-to-one support. Email the ECSN team to get involved.
  • Help us create better outcomes for NDIS participants by taking part in our support coordinator survey
  • Find out about professional development opportunities and other news. Sign up to our ECSN updates. 

More information

Marathon Health is the ECSN program provider for NSW and the ACT, and the interim provider for SA. The Exceptionally Complex Support Needs (ECSN) program is a national initiative funded by the National Disability Insurance Agency (NDIA).

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